Warranty Procedure

To start the process of your warranty claim please head to this form and submit it (https://x-forcetactical.com/warranty-request-form/), providing full details of the product, including it’s SKU Code and the order number and order date from your purchase. 

X-Force will cover your product’s warranty for 30 days from the date of purchase only, unless otherwise specified by the manufacturer. Warranty does not cover misuse of the product, it’s modification in any manner or damaged caused to the product from improper use, storage or any act of the customer causing such damage.

If you receive your product and it is; damaged in transit, has a manufacturing fault or it is not functioning as intended, once the product is returned to us, we will firstly attempt to conduct a repair of the product, otherwise a replacement of the product will be sent. During the warranty inspection, if your blaster is being inspected under the “not functioning as intended” scenario, and we deem it to be fully functional, and that the cause was using the free gels that came with the blaster, or gels that are not suitable for your blaster, in terms of hardness and/or size when grown, Then the blaster will be returned to you as is, with a recommendation on which gels to use, and shipping fees to and from us, will be the customer’s responsibility.

Should an exact replacement (Brand, model, style etc) not be available, we will offer the closest similar item, from our offering, in it’s place. Should an exact or similar replacement not be available, we will then offer a refund, in the form of a store credit, so you can use the refund value against your next purchase. 

All shipping fees regarding warranty returns to X-Force Tactical, for warranty inspection and repairs etc., are the sole responsibility of the customer, including subsequent shipping cost to ship out the completed repair/replacement back to the customer. If the warranty inspection shows that a manufacturing issue has been discovered, that renders the item unusable, and unable to be replaced, then X-Force Tactical may reimburse the customer for the cost of shipping the item back to us. Please include your name, address, contact phone number and Order Number when the product is posted.

X-Force tactical inspects all items before shipping, tests include, but are not limited to:

• Gas Magazines hold gas (Do not be concerned if a small amounts of Maintenance gas is still in the magazine) [All gas magazine, should be stored with some Maintenance gas in them, when not in use. To keep the seals and O-Rings lubricated and prevent them from drying out, shrinking and going brittle]
• Pistol Magazines Lips are un-damaged.
• AEG Magazine motors function and blasters cycle through their shot profile correctly.
• All items are present, for items that contain accessories, are multi item packages or bundled Specials.